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Using Data to Improve the Student Experience

Using Data to Improve the Student Experience

by David Raths

Campus Technology

Article excerpt

Tracking Students to Improve Tutoring and Support

At South Mountain Community College, a homegrown Learner Support System gathers data on students’ usage of campus resources, streamlining the tutoring process and improving outcomes.

Our take

Gauging Results Starts With Clear Identification of Desired Outcomes

Even in an environment where commercial technology has increasingly been shown to meet the needs of many schools and school systems, sometimes homegrown is better, as this community college discovered. Pulling together internal IT staff and faculty, the school devised and implemented their own Learner Support System (LSS) and are already seeing results. After being in place for only a year, the school was able to compare LSS usage data to student success and retention. Their results indicated that the students who had logged in for three or more hours had significantly higher outcomes than those who logged in less often. That insight then drove a change in student requirements to boost outcomes overall. Should you consider a homegrown solution?

Learner support systems offer an opportunity for educators to better quantify and track learning outcomes and to share best practices. Whether homegrown or commercial, a good starting point for educators is thinking about how the data generated through these systems might help to improve processes and educational outcomes. Those needs can then be used to evaluate commercial solutions and provide insight into whether other, internal, options should be considered.